Dymocks Reviews

Popped into my local Dymocks the other day and the staff were genuinely lovely. I was trying to track down a book and they helped me find it without making me feel like I was holding anyone up, which I really appreciated. We even had a quick chat while I was there, nothing major, just a nice little human moment, which is rarer than it should be these days. I’d also just had a coffee that was way too strong, so I was probably wandering around looking a bit overly focused. Anyway, it was a really easy, friendly visit and I’d happily go back.

I used a gift card online and it did go through, so that was good. I’m not sure if I missed something, but the checkout process felt kind of confusing. It took me a few tries before I finally got it sorted out

Customer service did end up helping me, so I can’t complain too much. The only thing is the replies were slower than I expected, and I was starting to worry I’d lose time or end up stuck with the issue. Thankfully, they got it sorted in the end.

I liked the product, but the shipping cost felt too high. Because of that, the total price ended up being more than I expected, so I’d probably think twice before ordering again

I ordered a book from Dymocks thinking it would show up within a few days, but it ended up taking almost three weeks. The tracking barely changed the whole time, and I had to keep following up myself just to get any idea of what was going on. it started to feel like I was begging for an update on something I’d already paid for, which was frustrating. By the time the book finally arrived, I didn’t even need it anymore. Really disappointing experience, and I wouldn’t order online from them again if I needed something by a certain date.

I ordered two books from dymocks.com.au, but one of them turned out to be the wrong title. The receipt had the correct book listed, so I’m not really sure where it went wrong. Customer service did fix it in the end, but it took longer than I expected. it was disappointing and a bit frustrating when all I wanted was the book I actually paid for...

I went to order because it said the item was in stock, but then suddenly it wasn’t available after all. Kind of frustrating when you’re expecting to be able to buy it. Has anyone else run into this same issue?

I was really looking forward to getting this book, so it was a letdown when it arrived with bent corners and the cover already starting to peel a little. The pages also felt thin and cheap, which made the whole thing feel less special than I expected. For the price, I thought it would be something I’d want to keep on my shelf for a long time, but instead it just felt poorly made. Disappointing overall.

I ordered a book weeks ago and the delivery date just keeps getting pushed back with barely any updates on the tracking. It feels like once I’d paid, they made it my problem to chase it up and figure out what was going on. Really frustrating experience, and I don’t think I’ll be ordering from Dymocks online again.

Dymocks has heaps of books to choose from, and I usually end up finding what I wanted plus a couple I didn’t plan on buying. The website is easy to browse too, which makes it nice having so many options in one place. That said, after I paid I felt a bit unsure because I didn’t get much reassurance straight away, so I was kind of left hoping everything would go through properly...

I use the Dymocks website now and then when I’m looking for books, and it’s mostly fine tbh. If I already know the title, the search usually does the job well. I also like being able to check if a store has stock before I go in, that’s super handy. But yeah, some pages can load a bit slow sometimes, and the filters aren’t always as useful as they shoud be. I’ve also had a few moments where updating my cart felt kinda clucnky and took more effort than it should’ve. Not a terrible site or anything, just could be smoother.

When I first opened the package, I was disappointed. I’d ordered a new book from Dymocks, but the corners were bent and the cover had a scratch on it. The packaging was quite thin, so it didn’t surprise me that it arrived damaged. The book is still readable, but it definitely didn’t feel like the fresh new copy I thought I was paying for

I ordered a book and trying to track it was more frustrating than it needed to be. The status just sat there unchanged for days, so I kept checking and going through the same extra steps with no real info. Then it randomly showed up with no warning. When I contacted support, they just sent me the same tracking link I already had. Annoying overall.

Support did get back to me in the end. But I had to chase them twice. Not the smoothest experience.

I tried to update my personal details and it just wouldn’t go through. Annoying, honestly. It made me wonder if they make this stuff difficult on purpose so people give up and leave things as they are.

I preordered this book months ago and somehow I still don’t have it, or even a clear update on what’s going on. The whole thing has been a messy pain in the ass, and it feels like nobody has a clue.

I’ve bought from here a few times, and some of the books are priced okay, but a lot of them are cheaper on other sites. At this point, I always check around before ordering here, which is a bit frustrating. I’d really like to see this looked into because it’s making it harder to justify buying here regularly.

My first impression of ordering from Dymocks was fine, but trying to return the book completely changed that. It felt like a much bigger hassle than it needed to be, with me having to chase up replies and the instructions never being very clear.

I tried to sort out an exchange too, but that wasn’t any smoother. It felt like no one was that interested in helping, and I ended up wasting a bunch of time with it still not properly resolved. I don’t think I’ll be ordering from them online again

I was just trying to buy a book, but the checkout kept freezing and then my cart got emptied. I had to start over twice, and the payment page was super slow too. It’s not even about the extra time, it’s just frustrating when something that should be simple turns into a whole hassle. I gave up in the end.

I wasn’t really thinking much about the points at first, honestly I just needed a couple books, but then I noticed they started adding up. Not like a huge dramatic discount or anything, but enough that I saved a bit, which was nice. Kind of one of those small perks you forget about until checkout.